Legend at Tulsa Hills receives second deficiency-free survey in a row

October 29th, 2019 | Press Releases

Legend at Tulsa Hills has achieved a deficiency-free survey from the Oklahoma Department of Health (ODH). This is the second year in a row that the assisted living and memory care residence has earned a deficiency-free rating.

“This is a team effort driven by the Residence Director in the community,” said Donna Gail Robison, Regional Health Care Director, Oklahoma for Legend Senior Living®. “The survey measures how well a residence is doing from a quality and compliance standpoint. It also has a comprehensive clinical component, which means the nurses and their team play an integral role in the process.” 

Each senior living residence in the state must pass an unannounced, annual re-licensure survey conducted by a team from the ODH. The survey is required by regulation at least every 12 to 15 months. The survey process looks at four separate criteria: administrative, clinical, kitchen and dining, and physical plant.

The survey measures residence rights compliance, compliance with hiring processes, background checks – including criminal history and citizenship – and training (abuse, neglect misappropriation of funds). The inspection includes sanitation, dining and kitchen facilities, clinical care negotiated service agreements, cleanliness of living quarters, delivery of care, and physical asset management to assure a homelike and safe environment.

Legend has a comprehensive hiring, onboarding, precepting, and ongoing education program, along with processes, including regional teams that support the education and quality monitoring initiatives the company has developed over the years. The systems and process taught when associates are hired and reinforced throughout their tenure, along with the quality reviews by Legend’s regional teams identify opportunities to improve processes. 

“All Legend Senior Living residences strive to operate survey ready every day,” Robison said. “This commitment turn provides the highest quality of care to the residents we serve.”