Legend at Rivendell in Oklahoma City, OK and The Windsor of Venice in Venice, FL, two Legend Senior Living® residences, were designated by NRC Health as a 2018 Excellence in Action Award winner, earning a Workforce Award in the Assisted Living category.
Every year, NRC Health recognizes long-term care and senior living organizations for outstanding resident and employee satisfaction. The Excellence in Action Awards recognize long-term care and senior living organizations that achieve the highest level of excellence. This is demonstrated by overall resident or employee satisfaction scores that rank within the top 10 percent of the NRC Health product database, the largest proprietary satisfaction database for senior care in the U.S.
“It is a true honor to have two of our residences recognized as the best of the best in senior living,” said Chris Mahen, Chief Operating Officer of Legend Senior Living. “More than 780 residences participated in the same survey. In all of our communities, the survey produced results that represented higher than our peer companies. We couldn’t be more satisfied with the teams at Rivendell and Venice that have proven its dedication to residents and their families through this outstanding achievement.”
With the surveys done annually, each Legend residence develops a plan of action based on opportunities identified in the results from the surveys. “Every year, it’s a goal for our residence to achieve high results on the associate surveys and look for ways to improve and innovate,” Mahen explained. “Legend at Rivendell, The Windsor of Venice and all Legend Senior Living residences strive to provide the very best – and measure ourselves against the very best – both in resident and associate satisfaction.”