“
My husband has Alzheimer’s, which was progressing quickly. Jennifer (an associate) “held my hand” as I had to make life-changing decisions.
Memory Care at The Windsor at Ortega
Starting at $6,980 /month
When memory changes become part of your family’s journey, you want a Memory Care community where your loved one feels truly known and cared for. At The Windsor at Ortega, associates provide compassionate memory and dementia care support, honoring each person’s story while offering therapies and daily comforts that bring connection and peace of mind.
A philosophy of whole-person care
Whole-Person Care with Heart and Purpose
Our philosophy is based on The Best Friends™ approach to Alzheimer’s and dementia care, putting resident needs, history, and life story at the center of every interaction.
Compassion and Expertise Every Day
We combine comfortable routines with multisensory therapeutic interventions, all customized to each resident’s needs and history. Caregivers are specially trained in the best dementia care practices and receive ongoing education to stay updated with the latest research on Memory Care.
What Memory Care at The Windsor at Ortega Includes
Support with heart
Compassionate support meets trusted expertise, creating a setting where each person feels secure, understood, and connected. Associates meet Memory Care community residents where they are, offering care that nurtures dignity and brings comfort, connection, and purpose to every day.
24-Hour Specialized Care
Associates trained in dementia care are available day and night, with licensed nurses on-site.
Therapies That Engage
Programs tailored to each stage of memory loss, from art and music to sensory therapies that “fit the day.”
Innovative Approaches
Personalized therapies, integrated with neuroplasticity principles, encourage the brain’s ability to reorganize and form new neural connections to slow cognitive decline.
Dietitian-Approved Dining
Chef-prepared meals served with patience and support, so dining remains a dignified, enjoyable part of the day.
Family Support
Caregiver groups and frequent communication ensure families feel supported and involved.
Spaces Designed for Comfort and Familiarity
Life at The Windsor is thoughtfully designed to create a sense of belonging. Cozy living rooms, inviting courtyards, and interactive “memory vignettes” encourage reminiscence and engagement. Private apartments offer personal space and privacy, while common areas provide welcoming places for families to gather and connect.
Life with purpose, every day
“Fit the day” experiences
Every resident has unique needs, abilities, and rhythms. That’s why we design activities and routines to “fit the day.” Whether it’s enjoying favorite music, paging through a life story book, or participating in therapeutic exercises to maintain mobility, each experience is chosen to lift spirits and spark memories. Small details like helping with a recipe once loved or walking a familiar path bring comfort and a sense of purpose.
Your loved one’s story, always remembered
Through our Hear a Story, Share a Lifetime™ program, each resident’s history is honored and revisited. These stories guide care and deepen connections between residents, associates, and families.
Peace of mind for families
Choosing Memory Care community in Jacksonville is never simple, but families take comfort knowing their loved one is surrounded by compassion, professional expertise, and a philosophy built on dignity and respect.
Meaningful details, thoughtful Memory Care
At The Windsor, every detail is designed to support those living with memory loss—from familiar routines and personalized care to shared meals and comforting spaces that feel like home. With compassionate associates always nearby, each day becomes safer and more meaningful.
Family and Community Support Groups
24-Hour Specially Trained Associates
Licensed Nurses and Medication Assistance
Chef-Prepared Dining
Housekeeping Services
Individualized Service Planning
Tailored Therapeutic and Recreational Experiences
Frequently Asked Questions
What does a typical day look like in Memory Care at The Windsor at Ortega?
A typical day includes a combination of personalized care, meals, social interaction, and activities tailored to the resident’s abilities and interests. Residents might spend time gardening, listening to or participating in music, enjoying an art activity, visiting with friends in the courtyard, or taking part in gentle exercise, with routines adjusted to fit the day.
How does The Windsor at Ortega encourage independence in Memory Care?
The Windsor at Ortega focuses on what each resident can do and enjoys doing, rather than taking over tasks unnecessarily. Activities and therapies are adapted to individual abilities, while associates provide the level of support needed with personal care, medications, meals, mobility, and daily routines.
How does The Windsor at Ortega support people living with Alzheimer’s disease or dementia?
Memory Care at The Windsor at Ortega follows The Best Friends™ approach to dementia care, focusing on each person’s history, preferences, abilities, and needs. Specially trained associates provide 24-hour support, while familiar routines and personalized activities help create comfort, connection, and meaningful engagement.
How does The Windsor at Ortega support families of Memory Care residents?
Families remain an important part of Memory Care at The Windsor at Ortega. The community provides frequent communication and caregiver support groups, while inviting families to participate in events, celebrations, and visits in welcoming shared spaces. This gives families opportunities to stay connected while working alongside the community team.
What dining is available for Memory Care residents?
Memory Care residents enjoy chef-prepared meals served with patience and support when needed. Dining can be adapted to individual needs and preferences, while familiar foods, seasonal dishes, and flexible options can help make mealtimes comfortable and enjoyable.
Do Memory Care associates have any specialized certifications or training?
Yes. Legend is committed to providing advanced dementia education for our Memory Care teams. We require all Memory Care associates to go through the Certified Dementia Practitioner® (CDP®) training through the National Council of Certified Dementia Practitioners. Each Legend Memory Care community has multiple certified associates who have completed specialized training in person-centered dementia care, communication, behavior support, safety practices, and daily care strategies.
What is a Certified Dementia Practitioner® (CDP®)?
A Certified Dementia Practitioner® is a professional who has completed formal dementia care training and demonstrated knowledge of person-centered care practices. The certification equips caregivers with advanced skills to better support individuals living with dementia through effective communication, understanding behavioral changes, and providing meaningful daily care. It reflects a commitment to ongoing education and delivering a higher standard of dementia care.
