October 4th, 2018 | Press Releases
Legend at Tulsa Hills has achieved a deficiency-free survey from the Oklahoma Department of Health (ODH). All eight licensed Legend assisted living and assisted living/memory care communities have achieved zero deficiencies in their 2018 annual re-licensure surveys.
“This is testament to the staff’s commitment to the community and its residents,” said Theresa Viscardis, Vice President of Operations for Oklahoma, Kansas and Colorado. “Tulsa Hills has an outstanding residence director in Tiffanie Riggs, who has over 20 years’ experience as a registered nurse, along with an Oklahoma Assisted Living Administrator License. She is operation savvy and committed to quality care.”
“Legend Senior Living is a great place to work; this allows us to have great associates who deliver great care,” Viscardis said. She pointed out that the associates at Tulsa Hills are willing to follow Riggs’s leadership and work together to reach their goal of zero deficiencies.
“For our residents, it means they’re living in a safe environment where their rights are respected and they receive compassionate and dignified care and services,” Viscardis said.
Each senior living community in the state must pass an unannounced, annual re-licensure survey by the ODH. Viscardis said, “The ODH survey measures the minimum requirements. Legend’s requirements exceed those of the state, so Tulsa Hills was positioned to be successful.”
Legend has a comprehensive hiring, onboarding, precepting, and ongoing education program and processes, including regional teams that support the education and quality monitoring initiatives the company has developed over the years.
“Our systems and process, taught upon hire and reinforced throughout tenure, and the quality reviews by regional teams identify opportunities to improve processes, so we strive to be survey-ready every day,” Viscardis said.
The survey measures residence rights compliance, compliance with hiring processes, background checks – including criminal history and citizenship – and training (abuse, neglect misappropriation of funds). The inspection includes sanitation, dining and kitchen facilities, clinical care negotiated service agreements, cleanliness of living quarters, delivery of care, and physical asset management to assure a homelike and safe environment.
“I’ve been in healthcare operations for 27 years, and all that time, I’ve never worked for an organization with higher standards than Legend Senior Living,” Viscardis said.